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Privacy Policy

Your Data. Your Privacy. Our Commitment.

We value your trust. This page explains how Preparation Academy BD collects, uses, and protects your personal information while you use our platform.

Introduction

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use our services. By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

The words with initial capital letters have meanings defined under the following conditions.

Definitions

  • Account: A unique account created for you to access our service.
  • Company: Refers to Preparation Academy BD, Rajshahi-6205, Bangladesh.
  • Cookies: Small files stored on your device to remember preferences.
  • Country: Bangladesh.
  • Device: Any device like computer, mobile, or tablet used to access our platform.
  • Personal Data: Information that can identify an individual.
  • Service: Refers to the website — https://www.preparationacademybd.com/
  • You: The individual using or accessing our service.

Collecting and Using Your Personal Data

Types of Data Collected

We may collect personal data such as your email, name, phone number, and usage data (exam results, bookmarks, progress, etc.).

Use of Your Personal Data

  • To provide and maintain our Service.
  • To manage your account and registration.
  • To perform and enforce contracts or purchases.
  • To contact you via email, SMS, or notifications.
  • To send news, updates, and offers related to our services.
  • To process and respond to your requests.
  • To analyze and improve user experience.

We do not sell or share your personal data with third parties.

Data Retention & Security

Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

Transfer

Your data may be processed outside Bangladesh, but we ensure all reasonable measures for secure handling and storage.

Security

We use commercially accepted methods to protect your data, though no online transmission is 100% secure.

Data Deletion and Disclosure

Delete Your Data

You may request deletion of your personal data by emailing preparationacademybd@gmail.com.

Disclosure

We may disclose personal data if required by law or to protect the rights, property, or safety of the company or users.

Children’s Privacy

We do not knowingly collect data from anyone under 13 years old. If such information is discovered, it will be deleted promptly.

Links to Other Websites

Our platform may contain links to external sites. We are not responsible for their content or privacy practices.

Changes to This Policy

We may update our Privacy Policy occasionally. Notifications will be provided via email or announcements on our website.

Refund Policy – PreparationAcademyBD.com

We’re committed to offering high-quality educational materials and fair refund practices.

1. Eligibility for Refunds

  • Online Courses: Refund within 3 days if less than 20% completed.
  • Model Tests: Refund within 72 hours if only one test attempted.
  • Digital Books: Refund within 24 hours if not downloaded.
  • Physical Books: Refund within 7 days if unused and sealed.

2. Non-Refundable Cases

  • After refund window expires
  • Extensively used or completed product
  • Downloaded digital materials
  • Damaged or unsealed physical products
  • Discounted or promotional products

3. Refund Request Process

Email preparationacademybd@gmail.com with your name, order ID, and reason. We respond within 3–5 business days.

4. Processing Time

Refunds are processed within 5–15 business days to your payment method.

5. Legal & Compliance

We comply with Bangladesh’s e-commerce and consumer protection laws. For any disputes, please contact our support team.